Privacy Policy

1. Introduction

Welcome to TechEmbers IELTS Mock Test ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IELTS mock test application and related services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Take IELTS mock tests
• Contact us for support
• Subscribe to our newsletter or communications

This information may include:

• Name and email address
• Authentication credentials
• Profile information
• Test responses and scores
• Audio recordings for speaking tests
• Written responses for writing tests

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Device information (browser type, operating system)
• Usage data (test completion times, navigation patterns)
• IP address and general location information
• Cookies and similar tracking technologies

2.3 Audio and Written Content

For speaking and writing assessments, we collect and store your audio recordings and written responses. These are used solely for providing test results and improving our assessment accuracy.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our IELTS mock test services
• Process your test responses and generate scores
• Create and manage your user account
• Send you test results and progress reports
• Improve our test content and assessment algorithms
• Provide customer support and respond to inquiries
• Send administrative information and service updates
• Detect and prevent fraud or misuse of our services
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform (e.g., cloud hosting, authentication services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or acquisition of our business
• Consent: With your explicit consent for any other purpose

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Secure cloud infrastructure with reputable providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Test results and associated data are typically retained for a reasonable period to allow you to access your progress and for service improvement purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These help us:

• Remember your login status and preferences
• Analyze usage patterns to improve our services
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences, though disabling certain cookies may affect functionality.

9. Children's Privacy

Our services are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. GDPR Compliance (For EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal basis for processing your data (legitimate interest, consent, or contract)
• Right to file a complaint with a supervisory authority
• Right to receive information about data breaches that may affect you

Our lawful basis for processing your personal information is primarily to fulfill our contract with you (providing IELTS mock test services) and our legitimate interest in improving our services.