Contact Us
Get in touch with our team for support, inquiries, or feedback. We're here to help you succeed in your IELTS preparation journey.
Get in Touch
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 4:00 PM IST
Sunday: Emergency support only
Office Location
TECHEMBERS ENTERPRISES
Judgemukku, Kakkanad, Kochi
Kerala, India
(Digital services - no physical visits)
Response Time
Email inquiries: 2-4 hours
Technical support: 1-2 hours
Emergency issues: Within 1 hour
Send us a Message
Note: For urgent technical issues during business hours, please email [email protected] directly for faster response.
Frequently Asked Questions
How do I access my mock tests after purchase?
After successful payment, you'll receive a welcome email with login credentials. Your account will be activated within 2-3 minutes, and you can immediately start taking tests from your dashboard.
Can I reschedule my one-to-one sessions?
Yes, you can reschedule sessions up to 24 hours in advance. We allow up to 2 reschedules per session within your access period. Contact support to reschedule.
What if I have technical issues during a test?
Contact our technical support immediately at [email protected]. We'll help resolve the issue and, if necessary, provide additional time or a replacement test attempt.
Do you offer refunds?
Yes, we have a comprehensive refund policy. Full refunds are available within 24 hours of purchase if no tests have been accessed. Please review ourCancellations & Refunds Policy for complete details.
How accurate is the AI scoring system?
Our AI scoring system is trained on thousands of IELTS samples and provides scores within ±0.5 bands of human examiners. It's designed to give you realistic practice and detailed feedback.
Can I take tests on mobile devices?
While our platform works on mobile devices, we strongly recommend using a desktop or laptop for the best test-taking experience, especially for writing and speaking sections.
How long do I have access to my results?
Your test results and performance analytics remain accessible for 6 months after your plan expires. You can download your certificates and reports anytime during this period.
Do you provide certificates?
Yes, Premium plan subscribers receive a digital Certificate of Completion. All users can download detailed performance reports and scorecards for their records.
Support Categories
Technical Support
Platform issues, login problems, audio/video troubleshooting
Billing & Payments
Payment issues, refunds, plan upgrades, billing inquiries
Academic Support
Test preparation guidance, scoring questions, study strategies
Can't find what you're looking for? Don't hesitate to reach out – our team is always ready to help!